Lead Medical Assistant & Clinic Operations Leader

Emerson Health; Concord (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Emerson Health is seeking a Lead Medical Assistant / Clinical Office Coordinator to balance hands-on patient care with leadership duties. You will guide MA activities, support physicians, and help ensure efficient clinic operations in a fast-paced setting.

The role reports to the Senior Practice Manager and emphasizes patient-centered care, high-quality documentation, and strong teamwork across the clinic.

Qualifications

• 5 years of experience as a Medical Assistant in a medical or physician's office preferred.
• High school diploma or equivalent preferred.
• Completion of an accredited Medical Assistant training program preferred.
• Current BLS certification required within 4 months of hire.

Responsibilities

• Lead and support Medical Assistant staff in daily clinical operations.
• Prepare patients for exams, including vitals, documentation, and intake.
• Assist physicians with clinical procedures and patient care.
• Coordinate workflows to ensure efficient patient flow and scheduling.
• Maintain accurate documentation in the electronic medical record (EMR).
• Serve as a resource for staff and help troubleshoot day‑to‑day issues.
• Deliver excellent customer service to patients in person and over the phone.
• Ensure compliance with clinical, safety, and confidentiality standards.

Skills

Leadership

Patient care

Communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

MA training program

Tools

GE Centricity

Meditech

Job description

Emerson Health is seeking a Lead Medical Assistant / Clinical Office Coordinator to balance hands-on patient care with leadership duties. You will guide MA activities, support physicians, and help ensure efficient clinic operations in a fast-paced setting.

The role reports to the Senior Practice Manager and emphasizes patient-centered care, high-quality documentation, and strong teamwork across the clinic.