Patient-Focused Front Office Specialist (Primary Care)

Wellstar Health System; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist for day shifts in Georgia. The role focuses on delivering exceptional customer service, registering patients, collecting payments, and supporting front-desk workflows within the practice.

AIDET principles guide patient interactions and team collaboration. Responsibilities include answering calls, scheduling, and coordinating with clinical staff to ensure smooth patient flow and accurate cash management.

Qualifications

• Minimum education is a high school diploma or equivalent.
• Experience in front-office administration in healthcare preferred.
• Familiarity with handling cash and co-pays within a healthcare setting.

Responsibilities

• Greet patients and guests warmly in person or on the phone.
• Register and check-in/check-out patients; schedule appointments.
• Collect co-pays and balance cash and superbills daily.
• Verify insurance eligibility and process paperwork in the EHR (Experion).
• Coordinate with clinical staff to support patient flow and experience.

Skills

Customer service

Administrative support

Cash handling

EHR experience

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Experion

Job description

Wellstar Health System is seeking a Front Office Specialist for day shifts in Georgia. The role focuses on delivering exceptional customer service, registering patients, collecting payments, and supporting front-desk workflows within the practice.

AIDET principles guide patient interactions and team collaboration. Responsibilities include answering calls, scheduling, and coordinating with clinical staff to ensure smooth patient flow and accurate cash management.