Healthcare Front Office Specialist: Patient Experience

5000 Wellstar Medical Group, LLC; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Medical Group, LLC in Marietta, GA is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register them at check-in, schedule appointments, handle phones, and support daily clinic operations.

The role emphasizes AIDET principles, cash management, insurance checks through Experion EHR, and teamwork with clinical staff to maintain a positive patient experience and meet financial goals.

Qualifications

• High school diploma or equivalent.
• 2 years administrative front office experience in a physician practice or health care setting.
• Previous customer service experience is required.

Responsibilities

• Greet patients and guests in person or by phone, identify self and practice.
• Register and schedule patients; verify insurance eligibility and collect required documents.
• Collect co-pays and balances, balance daily cash and postings.
• Coordinate reminders and communication with clinical staff to maintain flow.

Skills

Customer service

Scheduling

Cash handling

Teamwork

Education

High school diploma

Tools

Experion EHR

Job description

Wellstar Medical Group, LLC in Marietta, GA is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register them at check-in, schedule appointments, handle phones, and support daily clinic operations.

The role emphasizes AIDET principles, cash management, insurance checks through Experion EHR, and teamwork with clinical staff to maintain a positive patient experience and meet financial goals.