Patient-Focused Front Desk Specialist | Flexible Hours

Great Lakes Bay Health Centers; Bay City (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Lakes Bay Health Centers in Bay City, Michigan seeks a Front Desk Representative to greet patients, collect demographic and insurance information, schedule and coordinate visits, and manage payments with accuracy. You will verify coverage, assist with PCP changes, document in the EMR, and support billing processes while ensuring exceptional patient service.

The role requires strong communication, multitasking, and computer skills, with a minimum of a high school diploma and 1 year in a

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a medical office or clinic setting preferred.
• Typing, filing, computer, telephone etiquette and answering skills required.
• Critical thinking skills essential; able to multitask in a dynamic environment.

Responsibilities

• Greet patients and verify demographics and insurance details.
• Schedule appointments, manage cancellations and reschedules; process co-pays.
• Verify insurance coverage and assist with PCP assignments; document in EMR.
• Coordinate referrals and follow-up visits; communicate with providers and staff.
• Collect fees due at visit; set up payment plans and ensure accurate deposits.
• Provide excellent customer service; answer calls promptly and route appropriately.

Skills

Typing

Filing

Computer

Telephone etiquette

Multitasking

Customer service

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

EMR/EHR software

Job description

Great Lakes Bay Health Centers in Bay City, Michigan seeks a Front Desk Representative to greet patients, collect demographic and insurance information, schedule and coordinate visits, and manage payments with accuracy. You will verify coverage, assist with PCP changes, document in the EMR, and support billing processes while ensuring exceptional patient service.

The role requires strong communication, multitasking, and computer skills, with a minimum of a high school diploma and 1 year in a