Medical Office Front Desk Coordinator

Great Lakes Bay Health Centers; Saginaw (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Great Lakes Bay Health Centers is seeking a Front Desk Receptionist to support Integrated Care Saginaw. You will check in patients, verify demographics, and process payments, while coordinating scheduling and referrals within the clinic.

The role requires basic medical terminology knowledge and one year of medical office experience. Strong customer service, multitasking, and teamwork are essential in this fast-paced environment.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: One year in medical office or clinic setting.
• Knowledge: Basic medical terminology and medical insurance processing.
• Skills: Typing, filing, computer, telephone etiquette and answering skills.
• Interpersonal: Able to communicate with diverse population in a professional manner.
• Physical: Capable of lifting up to 25 lbs.
• Hours: Full-time or part-time; telecommuting not available.

Responsibilities

• Patient Check-In/Check-out: greet patients, collect demographics and insurance details, schedule appointments, process co-pays and payments, direct patients within the facility.
• Insurance Verification and Billing: verify coverage, identify copay info, PCP assignment, income determinations, update EMR.
• Documentation: manage patient demographics and financial accounts in the EHR; scan forms and ensure timely follow-up.
• Scheduling and Coordination: coordinate appointments, referrals, and follow-ups; communication with providers.
• Collections: collect patient payments, set up plans, maintain cash drawer, submit deposits.
• Customer Service: provide professional, courteous service over calls and in person.
• Support: assist with orientation of medical assistants and staff.

Skills

Typing

Filing

Computer

Telephone etiquette

Critical thinking

multitask

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

EMR/EHR system

Electronic health records

Job description

Great Lakes Bay Health Centers is seeking a Front Desk Receptionist to support Integrated Care Saginaw. You will check in patients, verify demographics, and process payments, while coordinating scheduling and referrals within the clinic.

The role requires basic medical terminology knowledge and one year of medical office experience. Strong customer service, multitasking, and teamwork are essential in this fast-paced environment.