Front Office Coordinator - Patient Concierge & Scheduling

LifeStance Health Inc.; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at the Pittsburgh Oakland location. You will greet patients, process check-ins/outs, handle calls and scheduling, and assist with billing and portal access.

The role emphasizes friendly customer service, accurate data entry, and collaboration with clinicians to ensure a seamless patient experience in a busy mental health practice.

Qualifications

• Must be able to multitask and prioritize duties to support patient experience.
• Strong written and verbal communication skills.
• Proficient in using computer software including EMRs and Microsoft Office.

Responsibilities

• Greet and check in/out patients courteously.
• Assist patients via phone, email, and portal with scheduling and payments.
• Verify insurance eligibility and collect co-payments.
• Support telehealth access and patient portal issues.
• Coordinate with clinicians and staff to ensure smooth front-office operations.

Skills

Multitasking

Communication skills

HIPAA

EMR proficiency

Microsoft Office

Education

High school diploma

Associate/Bachelor preferred

Tools

EMR systems

Microsoft Office

Job description

LifeStance Health Inc. is seeking a Medical Office Receptionist to manage front desk operations at the Pittsburgh Oakland location. You will greet patients, process check-ins/outs, handle calls and scheduling, and assist with billing and portal access.

The role emphasizes friendly customer service, accurate data entry, and collaboration with clinicians to ensure a seamless patient experience in a busy mental health practice.