Front Office Assistant

OSF HealthCare; Pekin (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant for the Pekin, IL medical office. This role is the face of the practice, providing exceptional customer service, handling reception, scheduling, and registration for patients.

The position supports the office team by coordinating with providers and insurance to verify benefits, obtain authorizations, and manage co-pays. Typical hours M-F 8:00am-4:30pm in a patient-first environment.

Qualifications

• Education - High school or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent Customer Service skills.

Responsibilities

• Provides reception/clerical services in a medical front office.
• Interacts with patients, families and staff to schedule appointments and registrations.
• Communicates with insurance companies to determine benefits and obtain prior-authorizations, and handles calls and co-pays.

Skills

Typing skills

Microsoft Office

Customer service

Education

High school or GED

Tools

EMR systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Pekin,IL

M-F 8:00am-4:30pm

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge -
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.