Patient-Focused Front Desk Coordinator - Medical Office

Nephrology Associates of Northern Illinois and Indiana; Gurnee (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Nephrology Associates of Northern Illinois and Indiana (NANI) in Gurnee, IL, is seeking a Front Desk Coordinator to join our team. The role focuses on welcoming patients, scheduling, registering, verifying insurance, and handling payments with professionalism and care.

This full-time position offers a friendly, fast-paced environment with no nights or weekends. You will manage front desk duties, use EMR software, and ensure accurate records while delivering compassionate service to patients.

Qualifications

• 1+ years of receptionist experience or experience in a medical office preferred.
• High school diploma or equivalent.
• Must have a positive, friendly attitude.
• Ability to use computer software, including Microsoft products and scheduling software.
• Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment.
• Strong communication and organizational skills.
• Excellent interpersonal skills and high level of compassion.

Responsibilities

• Make a great impression on our patients.
• Check-in and check-out patients.
• Enter and update patient registration information; obtain insurance details and verify referrals as needed.
• Collect patient co-pays and payments following office guidelines.
• Answer incoming phone calls.
• Maintain patient records and file or scan documents as required; retrieve test results and hospital face sheets.
• Schedule patient appointments and coordinate cancellations or changes; provide clear test prep and arrival instructions.
• Document calls and encounters per guidelines; fulfill records requests as needed.
• Order office supplies for the practice.
• Treat all medical records as confidential under privacy policy and HIPAA.

Skills

Receptionist experience

Medical office experience

Microsoft Office

Scheduling software

Patient communication

Education

High school diploma

Tools

EMR software

Job description

Nephrology Associates of Northern Illinois and Indiana (NANI) in Gurnee, IL, is seeking a Front Desk Coordinator to join our team. The role focuses on welcoming patients, scheduling, registering, verifying insurance, and handling payments with professionalism and care.

This full-time position offers a friendly, fast-paced environment with no nights or weekends. You will manage front desk duties, use EMR software, and ensure accurate records while delivering compassionate service to patients.