In-Office Patient Billing & Collections Specialist

Nephrology Associates of Northern Illinois and Indiana; Oak Brook (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

Nephrology Associates of Northern Illinois and Indiana (NANI) is seeking a detail-oriented Customer Service Representative to join our billing team in Oak Brook, IL. This in-office role focuses on patient accounts and collections and offers opportunities to work with experienced billing professionals.

You will review accounts, contact patients to discuss balances, and document actions in the practice management system while ensuring HIPAA compliance and professional discretion.

Qualifications

• High school diploma or equivalent; associate degree or certification in medical billing a plus.
• Minimum 2-3 years of experience in medical billing or patient collections preferred.
• Strong communication and negotiation skills.
• Familiarity with healthcare billing systems and insurance terminology.
• Proficiency in Microsoft Office and practice management software.
• Ability to handle sensitive patient information with professionalism and discretion.

Responsibilities

• Review the patient’s account to verify if there is active insurance coverage available for billing.
• Review patient accounts for outstanding balances.
• Contact patients via phone, email, or mail to discuss outstanding balances and set up payment plans when appropriate.
• Respond to patient inquiries regarding account balances, insurance payments, and billing questions.
• Accurately document in the practice management system.
• Work collaboratively with the billing department to ensure proper posting of payments and adjustments.
• Follow HIPAA regulations and ensure confidentiality of patient information.
• Escalate unresolved accounts in accordance with office policy (e.g., to a collection agency).

Skills

Strong communication

Negotiation skills

Discretion

Education

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Job description

Nephrology Associates of Northern Illinois and Indiana (NANI) is seeking a detail-oriented Customer Service Representative to join our billing team in Oak Brook, IL. This in-office role focuses on patient accounts and collections and offers opportunities to work with experienced billing professionals.

You will review accounts, contact patients to discuss balances, and document actions in the practice management system while ensuring HIPAA compliance and professional discretion.