Front Desk Coordinator

Nephrology Associates of Northern Illinois and Indiana; Gurnee (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

Nephrology Associates of Northern Illinois and Indiana (NANI) in Gurnee, IL, is seeking a Front Desk Coordinator to join our team. The role focuses on welcoming patients, scheduling, registering, verifying insurance, and handling payments with professionalism and care.

This full-time position offers a friendly, fast-paced environment with no nights or weekends. You will manage front desk duties, use EMR software, and ensure accurate records while delivering compassionate service to patients.

Qualifications

• 1+ years of receptionist experience or experience in a medical office preferred.
• High school diploma or equivalent.
• Must have a positive, friendly attitude.
• Ability to use computer software, including Microsoft products and scheduling software.
• Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment.
• Strong communication and organizational skills.
• Excellent interpersonal skills and high level of compassion.

Responsibilities

• Make a great impression on our patients.
• Check-in and check-out patients.
• Enter and update patient registration information; obtain insurance details and verify referrals as needed.
• Collect patient co-pays and payments following office guidelines.
• Answer incoming phone calls.
• Maintain patient records and file or scan documents as required; retrieve test results and hospital face sheets.
• Schedule patient appointments and coordinate cancellations or changes; provide clear test prep and arrival instructions.
• Document calls and encounters per guidelines; fulfill records requests as needed.
• Order office supplies for the practice.
• Treat all medical records as confidential under privacy policy and HIPAA.

Skills

Receptionist experience

Medical office experience

Microsoft Office

Scheduling software

Patient communication

Education

High school diploma

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Coordinator

Full Time Clinical Ops & Admin Gurnee, Gurnee, IL, US

4 days ago Requisition ID: 1192

Salary Range: $19.00 To $22.00 Hourly

About NANI: NANI is the nation’s largest Nephrology practice. We have provided excellence in specialty kidney care for over 50 years. NANI’s nephrology practices are primarily operated in northern Illinois and throughout northern and central Indiana, with additional locations in New Jersey. NANI’s scope of care and services includes difficult-to-control hypertension, kidney disease, kidney injury, kidney transplant, and related services, as well as groundbreaking and lifesaving clinical research and consulting services.

Join Our Team!

NANI is seeking a professional, friendly, reliable, patient-focused, and detail-oriented Front Desk Coordinator to join our team.

It's a great schedule (no nights or weekends), and great working conditions.

As a Front Desk Coordinator, you will work to provide all front desk activities for our patients with kindness and professionalism in a collaborative environment. You will be responsible for performing a wide range of administrative duties including reception duties, scheduling appointments, registering patients, verifying insurance, responding to telephone calls/patient inquiries, or calculating and receiving payments for medical services, and updating insurance and other patient information in an electronic medical records software system.

What You’ll Do

• Make a great impression on our patients
• Check-in and check-out patients
• Enters and updates patient registration information into the computer system. Obtains insurance information, copies insurance cards, collects/verifies referral status and necessity based on insurance type.
• Collect patient co-pays and payments following established office guidelines.
• Answer incoming phone calls.
• Maintains patient records, including filing of diagnostic test reports and updating records as needed and by pulling/filing of patient records, requesting updated test results and hospital face sheets.
• Upload/scan patient information and documentation into electronic medical record.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed to the patient.
• Document all calls, correspondence and encounters with patient according to established guidelines. Fulfill records requests as needed.
• Orders supplies for the office/physician practice.
• Treat all medical records in a secure, confidential manner with the understanding of privacy policy and HIPAA law.
• Perform other duties as assigned.

What You’ll Bring

• 1+ years of receptionist experience or experience in a medical office preferred
• High school diploma or equivalent
• Must have a positive, friendly attitude
• Ability to use computer software, including Microsoft products and scheduling software
• Excellent time management skills and ability to multi-task and prioritize work in a fast-paced environment
• Strong communication and organizational skills
• Excellent interpersonal skills and high level of compassion