Healthcare Front Desk & Guest Services Associate

Hayward-Hills-Health-Care-Center-; Hayward (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hayward-Hills-Health-Care-Center- in Hayward, CA is seeking a friendly receptionist to greet visitors, answer phones, and route inquiries, ensuring a professional and welcoming environment.

The role supports residents, families and staff by maintaining directories, taking messages, and assisting with information requests in a courteous, efficient manner.

A minimum high school diploma and exceptional customer service skills are required.

Qualifications

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Customer service

Telephone etiquette

Education

High school diploma

Job description

Hayward-Hills-Health-Care-Center- in Hayward, CA is seeking a friendly receptionist to greet visitors, answer phones, and route inquiries, ensuring a professional and welcoming environment.

The role supports residents, families and staff by maintaining directories, taking messages, and assisting with information requests in a courteous, efficient manner.

A minimum high school diploma and exceptional customer service skills are required.