Patient-Focused Front Desk Associate — Medical Office (Day Shift)

Trinity Health Corp.; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Trinity Health in Fresno, CA is seeking a Front Office Representative for SAMF - IMA Internal Medicine Associates. You will be the first point of contact, answering phones and greeting patients, ensuring a professional, compassionate welcome during daytime hours.

Reporting to the Practice Manager, you will support patient services, use medical software, manage schedules, and collaborate with clinical staff.

Qualifications

• High school diploma or equivalent is required.
• Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• Attention to detail, ability to multi-task and flexibility is required.
• Strong computer skills with experience and proficiency with medical systems is required.
• Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
• Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
• Knowledge of Medical Terminology is preferred.

Responsibilities

• Be the first point of contact and create the first impression of the medical office.
• Provide excellent customer service via phone and in person.
• Work collaboratively with all service staff in support of direct patient services.
• Exhibit discretion, diplomacy and tact in patient/staff interactions.

Skills

Customer service

Multi-tasking

Attention to detail

Teamwork

Communication skills

Education

High school diploma or equivalent

Tools

Medical software systems

Office equipment (fax, copiers)

Job description

Trinity Health in Fresno, CA is seeking a Front Office Representative for SAMF - IMA Internal Medicine Associates. You will be the first point of contact, answering phones and greeting patients, ensuring a professional, compassionate welcome during daytime hours.

Reporting to the Practice Manager, you will support patient services, use medical software, manage schedules, and collaborate with clinical staff.