Patient-Focused Front Desk Associate – Family Medicine

Trinity Health; Minot (ND); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Trinity Health is seeking an Office Assistant to support daily front-office operations in a clinic setting. The role greets patients, handles registration and scheduling, answers calls, collects payments, and contributes to a high standard of customer service.

Working with clinical and administrative staff, you will keep records organized, support clear communication, and adapt to changing operational needs while providing coverage across reception areas to ensure continuity of care and smooth

Responsabilités

• Greet and register patients, verify required information, and process payments in accordance with clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
• Answer and triage incoming calls, route messages appropriately, and provide clear, courteous communication to patients and staff.
• Maintain organized front office operations by preparing forms, updating records, managing incoming documents, and supporting daily administrative tasks.
• Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
• Provide cross coverage in other reception or clinic areas to support continuity of operations during staff absences or high volume periods.

Description du poste

Trinity Health is seeking an Office Assistant to support daily front-office operations in a clinic setting. The role greets patients, handles registration and scheduling, answers calls, collects payments, and contributes to a high standard of customer service.

Working with clinical and administrative staff, you will keep records organized, support clear communication, and adapt to changing operational needs while providing coverage across reception areas to ensure continuity of care and smooth