Medical Front Desk Specialist - Patient Experience

Saint Agnes Medical Center; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saint Agnes Medical Center in Fresno, CA is seeking a Front Office Representative for SAMF - IMA Internal Medicine Associates. This full-time, day-shift role is the first point of contact for patients, handling phone and in-person inquiries with courtesy and professionalism.

You will work under the Practice Manager and coordinate with clinical and service staff to support patient services. The ideal candidate has a high school diploma, CPR certification, strong computer skills with medical

Qualifications

• High school diploma or equivalent is required.
• Two years of prior experience as a health care front office assistant/receptionist is preferred.
• Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• Attention to detail, ability to multi-task and flexibility is required.
• Strong computer skills with experience and proficiency with medical systems is required.
• Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
• Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
• Knowledge of Medical Terminology is preferred.

Responsibilities

• Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office.
• The Front Office Representative is an expert at providing excellent customer services via phone and in person.
• This position is a crucial link between the patient and the care delivered by clinical and service staff.
• The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility.

Skills

Customer service

Phone & in-person comms

Multi-tasking

Team collaboration

Discretion & diplomacy

Education

High school diploma or equivalent

Tools

Medical systems

Job description

Saint Agnes Medical Center in Fresno, CA is seeking a Front Office Representative for SAMF - IMA Internal Medicine Associates. This full-time, day-shift role is the first point of contact for patients, handling phone and in-person inquiries with courtesy and professionalism.

You will work under the Practice Manager and coordinate with clinical and service staff to support patient services. The ideal candidate has a high school diploma, CPR certification, strong computer skills with medical