Front Office Representative, SAMF - IMA Internal Medicine, FT

CA_SAMC Saint Agnes Medical Center; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Trinity Health in Fresno, CA is seeking a Front Office Representative for SAMF - IMA Internal Medicine Associates. This role serves as the first point of contact, delivering friendly, professional service to patients and visitors and representing the clinic with a welcoming demeanor.

Reporting to the Practice Manager, you will handle front desk duties, phone inquiries, scheduling, and basic office tasks. Candidates should have basic medical terminology knowledge and strong computer skills; CPR

Qualifications

• High school diploma or equivalent required.
• Two years of healthcare front office/receptionist experience preferred.
• Current AHA Healthcare Provider CPR card required.
• Detail-oriented with ability to multi-task and be flexible.
• Strong computer skills with experience in medical systems.
• Ability to operate general office machines.
• Strong multitasking, planning, and organizational skills; able to work independently or in a team.
• Knowledge of medical terminology preferred.

Responsibilities

• Serve as first point of contact in the medical office.
• Provide excellent customer service via phone and in person.
• Support direct patient services by collaborating with staff.
• Maintain discretion, diplomacy and tact in interactions.

Skills

Attention to detail

Multi-tasking

Communication skills

Customer service

Strong computer skills

Teamwork

Organizational skills

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

Employment Type: Full time Shift: Day Shift Description: Front Office Representative, SAMF - IMA Internal Medicine Associates 1105 E Spruce, Ste 201 -Fresno, CA 93720 Full Time Office Hours: 8a-5p / M-F Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer services via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a “can do” attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions

REQUIREMENTS:

• 1. High school diploma or equivalent is required.
• 2. Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• 3. Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• 4. Attention to detail, ability to multi-task and flexibility is required.
• 5. Strong computer skills with experience and proficiency with medical systems is required.
• 6. Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
• 7. Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
• 8. Knowledge of Medical Terminology is preferred.

PAY RANGE:

$23.00 - $28.65

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.