Patient-Focused Front Desk Associate – Healthcare

humana; Columbia (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana is seeking a Receptionist to warmly welcome patients, coordinate scheduling, and support clinic operations on site in Columbia, SC. You will maintain patient records, assist clinical staff, and help ensure a compassionate, efficient front desk experience in a dynamic healthcare setting.

Required qualifications include 1+ year in healthcare customer service and TB screening upon hire. Experience with EMR/CRM and MS Office is preferred, with an emphasis on accurate data handling and patient

Qualifications

• 1+ year of healthcare customer service experience.
• Experience coordinating tasks, resources, and schedules.
• Proficient with MS Office tools for reporting and data analysis.
• TB screening required upon hire.
• Healthcare CS background in retail/hospitality/call centers also considered.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone.
• Schedule and confirm patient appointments; manage calendars and collaborate with medical staff.
• Maintain accurate, confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide information with empathy.
• Keep the reception area clean, stocked, and organized.
• Assist with supply orders, inventory, and courier coordination.

Skills

Healthcare CS

Communication

Scheduling

Tools

MS Office

EMR systems

Job description

Humana is seeking a Receptionist to warmly welcome patients, coordinate scheduling, and support clinic operations on site in Columbia, SC. You will maintain patient records, assist clinical staff, and help ensure a compassionate, efficient front desk experience in a dynamic healthcare setting.

Required qualifications include 1+ year in healthcare customer service and TB screening upon hire. Experience with EMR/CRM and MS Office is preferred, with an emphasis on accurate data handling and patient