Patient-Focused Front Desk Specialist

Humana Inc; North Myrtle Beach (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. is seeking a Receptionist 1 for CenterWell Senior Primary Care to warmly greet patients, manage appointments, and maintain confidential records on-site. You will support clinical staff, handle inquiries, collect copays, and ensure a compassionate reception area. TB screening is required upon hire.

This patient-facing role emphasizes empathy, organization, and teamwork within a dynamic healthcare setting.

Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• TB screening required upon hire

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow
• Maintain accurate and confidential patient records using EMR and CRM systems
• Update patient accounts and collect copays when needed
• Handle incoming calls, respond to inquiries, and provide general information and empathy
• Keep the reception area clean, stocked, and organized
• Help with supply orders, inventory management, and courier coordination
• Use your skills to make an impact

Skills

Healthcare customer service

Clear communication

Task coordination

Empathy

Tools

MS Office

EMR systems

Job description

Humana Inc. is seeking a Receptionist 1 for CenterWell Senior Primary Care to warmly greet patients, manage appointments, and maintain confidential records on-site. You will support clinical staff, handle inquiries, collect copays, and ensure a compassionate reception area. TB screening is required upon hire.

This patient-facing role emphasizes empathy, organization, and teamwork within a dynamic healthcare setting.