Healthcare Receptionist — Patient-First Front Desk

Humana Inc; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

Humana Inc. is seeking a Receptionist 1 in Jacksonville, FL, to handle calls, greet visitors, and route inquiries. This role supports patient-focused service within a healthcare environment and requires strong communication and organizational skills.

The position offers a 40-hour work week, in-office hours, and a compensation range of $38,000 to $45,800 per year, with bonus potential based on performance. TB screening is required on hire.

Qualifications

• High School Diploma or GED.
• 1 year+ experience in healthcare preferred or strong customer service in Retail/Hospitality/Call Centers.
• Must be passionate about patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• TB screening required upon hire.

Responsibilities

• Receive and route incoming/outgoing calls and accommodate visitors promptly and courteously.
• Operate switchboard or multi-line phone; take and distribute messages.
• Greet visitors, issue passes and maintain logs; direct to appropriate office or staff.
• Respond to routine inquiries about location, hours, contact information.
• Assist with meeting room bookings, mail distribution, courier handling.
• Work under supervision within established policies and guidelines.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

Organized

MS Office

Communication

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

Humana Inc. is seeking a Receptionist 1 in Jacksonville, FL, to handle calls, greet visitors, and route inquiries. This role supports patient-focused service within a healthcare environment and requires strong communication and organizational skills.

The position offers a 40-hour work week, in-office hours, and a compensation range of $38,000 to $45,800 per year, with bonus potential based on performance. TB screening is required on hire.