Patient-Focused Clinic Admin & Front Desk Coordinator

Fresenius Medical Care; Fitchburg (WI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Fresenius Medical Care is seeking a receptionist/secretary for a Monday–Friday, 8am–5pm, clinic-based role. You will welcome patients, manage front desk duties, schedule and register patients, and support billing and records, while upholding patient confidentiality and delivering excellent customer service.

Responsibilities include answering calls, managing mail, maintaining files, and assisting with referrals, travel coordination, and data entry in Crown Web.

Qualifikationen

• Minimum 6 months relevant experience without a degree.
• 1–2 years related experience preferred.
• Experience with computers and Microsoft Office (Word, Excel, PowerPoint).
• Good verbal communication skills and a pleasant telephone manner.

Aufgaben

• Answering calls and routing to the appropriate person.
• Greet patients and guests professionally.
• Maintain reception and waiting areas in a professional environment.
• Distribute incoming mail and manage signatures for admissions data.
• Ensure patient confidentiality at all times.
• Maintain accurate scheduling/registration records and organize travel when needed.
• Prepare medical records for faxing or mailing and coordinate with Clinical Manager.
• Assist with appointment referrals, transportation coordination, and data entry in Crown Web.
• Assist with month-end reporting and participate in team meetings.

Kenntnisse

Phone etiquette

Professional demeanor

Organizational skills

Multitasking

Customer service

Written & verbal communication

Resourceful & proactive

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

Fresenius Medical Care is seeking a receptionist/secretary for a Monday–Friday, 8am–5pm, clinic-based role. You will welcome patients, manage front desk duties, schedule and register patients, and support billing and records, while upholding patient confidentiality and delivering excellent customer service.

Responsibilities include answering calls, managing mail, maintaining files, and assisting with referrals, travel coordination, and data entry in Crown Web.