Patient Care Admin & Front Desk Specialist

Fresenius Medical Care; Saginaw Charter Township (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Fresenius Medical Care is seeking a receptionist/secretary to serve as the face of our outpatient clinical environment. You will support patient engagement, front desk duties, scheduling, and medical records coordination while upholding patient confidentiality and high-quality customer service.

In this role you will manage calls, greet patients, assist with admissions paperwork, coordinate travel and referrals, and aid in administration and month-end reporting.

Qualifications

• Knowledge of office procedures required.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Strong organizational skills.
• Multitasking and time-management with ability to prioritize.

Responsibilities

• Answering telephone and routing calls to the appropriate person.
• Professionally greet all patients and guests.
• Maintain a professional environment; monitor reception and waiting areas.
• Distribute incoming mail.
• Obtain signatures to process admissions data per FMCNA policies.
• Ensure patient confidentiality at all times.
• Maintain accurate records for scheduling and travel; assist with medical records.
• Coordinate admissions paperwork with billing and other departments.
• Assist with referrals, scheduling and transportation coordination.
• Data entry for Crown Web; ESRD-related tasks and monthly insurance card scanning.
• Set up and maintain filing systems and basic databases; complete forms and reports.
• Prepare purchase orders and assist with AR/AP as needed.

Skills

Office procedures

Professional communication

Organizational skills

Multitasking

Customer service

Telephone etiquette

Front desk

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Job description

Fresenius Medical Care is seeking a receptionist/secretary to serve as the face of our outpatient clinical environment. You will support patient engagement, front desk duties, scheduling, and medical records coordination while upholding patient confidentiality and high-quality customer service.

In this role you will manage calls, greet patients, assist with admissions paperwork, coordinate travel and referrals, and aid in administration and month-end reporting.