Patient-Focused Administrative Assistant

Lahey Clinic Hospital, Inc.; Burlington (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support specialist to join the MA team. The role involves answering calls, greeting patients and families, and directing inquiries within scope of authority.

You will type and prepare correspondence, schedule appointments, and assist with department events while maintaining accurate records and data in multiple systems. Strong customer service and basic MS Office skills are essential.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).

Responsibilities

• Answers and screens telephone calls; greets patients, families, visitors and staff and provides information.
• Types and prepares correspondence and documents; proofreads and edits materials.
• Schedules appointments and manages calendars for assigned staff; assists in conferences and events.
• Provides positive customer service to support department operations.
• Prepares, routes and tracks routine forms; communicates with other departments to resolve delays.
• Performs routine clerical duties: mail, records, photocopying, sorting and distribution.
• Organizes department files and enters data into databases/spreadsheets.
• Updates patient demographic and insurance information and obtains referrals for appointments.
• Queues prescriptions for renewal to assist licensed practitioners.

Skills

Customer service

Communication

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking an administrative support specialist to join the MA team. The role involves answering calls, greeting patients and families, and directing inquiries within scope of authority.

You will type and prepare correspondence, schedule appointments, and assist with department events while maintaining accurate records and data in multiple systems. Strong customer service and basic MS Office skills are essential.