Patient-First Scheduling Specialist

Orlando Health; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) Retirement Savings Plan

HSA

FSA

Paid Time Off

Life Insurance

Educational Benefits

Job summary

Orlando Health Medical Group in Orlando, FL is hiring a Scheduling Coordinator to manage scheduling, rescheduling, and cancellation of tests and procedures across departments. The role involves coordinating with physicians, patients, and surgical teams to ensure timely and accurate appointment communication.

The ideal candidate has strong customer service skills, is detail-oriented and proficient with scheduling systems and data entry.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Skills

Customer service

Communication

Scheduling

Data entry

Education

High school diploma or equivalent

Medical terminology course

Tools

Scheduling software

MS Office

EMR systems

Job description

Orlando Health Medical Group in Orlando, FL is hiring a Scheduling Coordinator to manage scheduling, rescheduling, and cancellation of tests and procedures across departments. The role involves coordinating with physicians, patients, and surgical teams to ensure timely and accurate appointment communication.

The ideal candidate has strong customer service skills, is detail-oriented and proficient with scheduling systems and data entry.