GI Scheduling Coordinator - Patient Access & Care

Orlando Health, Inc.; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Health, dental, vision insurance

Well-being programs

Retirement plan with employer match

Parental leave

Job summary

Orlando Health, Inc. is seeking a Scheduling Coordinator to manage GI scheduling for multiple locations. You will communicate with physicians, patients, and departments to schedule, reschedule, and cancel tests and procedures, ensuring accurate patient prep and arrival details.

Requires scheduling experience, strong customer service skills, and computer proficiency. The role may involve floating to other locations to cover scheduling needs within the Orlando Health network.

Qualifications

• Must have scheduling experience.
• GI scheduling experience preferred but not required.
• One year of retail, customer service or health care.
• High school diploma or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development

Skills

Scheduling experience

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Medical terminology course

Tools

Computer experience

Registration systems experience

Job description

Orlando Health, Inc. is seeking a Scheduling Coordinator to manage GI scheduling for multiple locations. You will communicate with physicians, patients, and departments to schedule, reschedule, and cancel tests and procedures, ensuring accurate patient prep and arrival details.

Requires scheduling experience, strong customer service skills, and computer proficiency. The role may involve floating to other locations to cover scheduling needs within the Orlando Health network.