Scheduling Coordinator - Patient-First, Flexible Hours

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Orlando Health Digestive Health Institute in Lake Mary seeks a Scheduling Coordinator to coordinate scheduling with physicians, patients and surgical teams, handling rescheduling and cancellations and ensuring patient readiness.

Responsibilities include using registration systems, maintaining up-to-date CPT/ICD codes, and delivering excellent customer service in line with the Patient First philosophy. This role supports Digestive Health Institute operations within the Orlando Health system.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi‑line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow‑up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Orlando Health medical terminology course within 90 days of hire

Tools

Registration systems

Job description

Orlando Health Digestive Health Institute in Lake Mary seeks a Scheduling Coordinator to coordinate scheduling with physicians, patients and surgical teams, handling rescheduling and cancellations and ensuring patient readiness.

Responsibilities include using registration systems, maintaining up-to-date CPT/ICD codes, and delivering excellent customer service in line with the Patient First philosophy. This role supports Digestive Health Institute operations within the Orlando Health system.