Breast Surgery Scheduling Coordinator | Patient-Focused Care

Orlando Health, Inc.; Brandon (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Health insurance

Dental & Vision insurance

Four weeks paid parental leave

Paid time off & flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health is seeking a Scheduling Coordinator for the Breast Surgery department. The role involves coordinating schedules, rescheduling, and cancellations for tests and procedures, with regular communication to physicians, patients, and staff.

Must have at least one year of scheduling experience and be proficient in using scheduling systems. The position requires a high school diploma, completion of a medical terminology course within 90 days, and strong customer service skills.

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care.
• Computer experience required.
• Procedure scheduling experience

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills always.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Always Adheres to all portions of the Orlando Health Professional Appearance Policy.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development

Skills

Customer service

Scheduling

Telephone etiquette

Education

High school graduate

Tools

Computer experience

Job description

Orlando Health is seeking a Scheduling Coordinator for the Breast Surgery department. The role involves coordinating schedules, rescheduling, and cancellations for tests and procedures, with regular communication to physicians, patients, and staff.

Must have at least one year of scheduling experience and be proficient in using scheduling systems. The position requires a high school diploma, completion of a medical terminology course within 90 days, and strong customer service skills.