Patient-First Referral & Scheduling Pro

American Vision Partners; Tempe (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical & dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick time

Growth opportunities

Job summary

American Vision Partners (AVP) is seeking a Referral Specialist to manage referrals and related documents for our clinical teams. The role includes handling inbound calls, outbound scheduling, and delivering patient-centered service with empathy and professionalism across multiple locations.

The ideal candidate has High School diploma, experience in medical offices or call centers, proficiency with NextGen, and the ability to maintain confidentiality under HIPAA guidelines.

Qualifications

• High School diploma or equivalent.
• NextGen experience a plus.
• Medical Office experience desirable.
• Detail oriented, reliable and able to multi-task in a fast-paced environment.
• Excellent verbal and written communication, with empathy and active listening.
• Maintain confidentiality (HIPAA) and professionalism.
• Previous call center experience preferred.
• Previous experience processing referrals preferred.

Responsibilities

• Process referrals and faxed documents.
• Assist with inbound calls and scheduling when volume is high.
• Make outbound calls to schedule patients.
• Communicate professionally and schedule based on availability and location.
• Meet monthly targets as reviewed by metrics and requirements.
• Coordinate with clinics and partners to support patient needs.
• Be open to learning new skills and taking on duties as needed.
• Perform any duties as reasonably required.

Skills

Communication skills

Empathy

Active listening

Multi-tasking

Bilingual Spanish

Education

High School diploma

Tools

NextGen software

Internal systems

Job description

American Vision Partners (AVP) is seeking a Referral Specialist to manage referrals and related documents for our clinical teams. The role includes handling inbound calls, outbound scheduling, and delivering patient-centered service with empathy and professionalism across multiple locations.

The ideal candidate has High School diploma, experience in medical offices or call centers, proficiency with NextGen, and the ability to maintain confidentiality under HIPAA guidelines.