Patient Services Specialist (Front Office Receptionist)

American Vision Partners; Peoria (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Eye Care Discounts

Child Care Assistance

Pet Insurance

Continuing Education Funds

401(k)

Paid Holidays

PTO

Sick Time

Growth Opportunities

Job summary

American Vision Partners seeks a Patient Service Specialist to be the first touch for patients and ensure an exceptional experience. You will gather essential information for visits and support coordination of appointments, pre/post-operative scheduling, and insurance verification.

The role emphasizes accuracy, communication, and a patient-first approach in a busy ophthalmology setting.

Qualifications

• High school diploma or GED required and relevant experience preferred.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• Medical front desk experience preferred; flexible schedule.

Responsibilities

• Greet patients and visitors warmly in person or by phone.
• Check patients in and out.
• Schedule clinic and surgical appointments including pre/post-operative visits.
• Review paperwork with patients; obtain consents for procedures.
• Verify insurance and collect payments; maintain patient records.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Attention to detail

Education

High School Diploma or GED

Job description

Company Intro

AtAmerican Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As our highly visible Patient Service Specialist, you'll be patient's first touch and are responsible for gathering important information for their visit and providing an exceptional patient experience.

Responsibilities

• Greeting patients and visitors warmlyin person or by telephone
• Checkingpatients in and out
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments
• Reviewing all paperwork with patients; consents for procedures
• Verifying insurance and collecting payments
• Maintaining patient medical records

Qualifications

• HighSchool Diploma or GED required
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Medical Front Desk experiencepreferred
• Flexible schedule
• Dedicated to creating a quality patient experience

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!