Referral Specialist

American Vision Partners; Tempe (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical & dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick time

Growth opportunities

Job summary

American Vision Partners (AVP) is seeking a Referral Specialist to manage referrals and related documents for our clinical teams. The role includes handling inbound calls, outbound scheduling, and delivering patient-centered service with empathy and professionalism across multiple locations.

The ideal candidate has High School diploma, experience in medical offices or call centers, proficiency with NextGen, and the ability to maintain confidentiality under HIPAA guidelines.

Qualifications

• High School diploma or equivalent.
• NextGen experience a plus.
• Medical Office experience desirable.
• Detail oriented, reliable and able to multi-task in a fast-paced environment.
• Excellent verbal and written communication, with empathy and active listening.
• Maintain confidentiality (HIPAA) and professionalism.
• Previous call center experience preferred.
• Previous experience processing referrals preferred.

Responsibilities

• Process referrals and faxed documents.
• Assist with inbound calls and scheduling when volume is high.
• Make outbound calls to schedule patients.
• Communicate professionally and schedule based on availability and location.
• Meet monthly targets as reviewed by metrics and requirements.
• Coordinate with clinics and partners to support patient needs.
• Be open to learning new skills and taking on duties as needed.
• Perform any duties as reasonably required.

Skills

Communication skills

Empathy

Active listening

Multi-tasking

Bilingual Spanish

Education

High School diploma

Tools

NextGen software

Internal systems

Job description

Company Intro

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Referral Specialist, you’ll primarily handle referrals and other faxed documents on behalf of our clinical teams. On higher call volume days, the Referral Specialist will assist with scheduling calls for patients both inbound and outbound. Create memorable experiences for all of our patients, providers, and team members. A "patient first approach" is key to success and our Referral Specialists play a key role in effectively and compassionately guiding patients, handling referrals and scheduling appointments.

Responsibilities

• Primarily responsible for processing referrals and other faxed document.
• Display the ability to service patient needs while actively accepting inbound calls with a focus on customer service.
• Will also be responsible for making outbound calls to patients to get them scheduled.
• Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
• Minimum goal achievement based on monthly review of various metrics and expected requirements.
• Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
• Focused and open to learning new skills to take on various roles based on business need.
• Performs any and all duties as reasonably.

Qualifications

• High School diploma or equivalent.
• Ability to navigate custom computer software and internal systems - NextGen experience a plus!
• Experience in Medical Office including Insurance Knowledge highly desirable.
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills; with the ability to show empathy and active listening skills.
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism.
• Previous call center experience preferred.
• Previous experience processing referrals preferred.
• Bilingual in Spanish highly preferred but not required.

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!