Patient Experience Specialist – Flexible Schedule

American Vision Partners; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the patient’s first touch and ensure an exceptional experience across AVP’s ophthalmology clinics.

You will greet patients warmly in person or by phone, check them in and out, schedule clinic and surgical appointments including pre- and post-operative visits, review consent paperwork, verify insurance and collect payments, and maintain accurate patient records to support seamless care.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Verbal communication

Written communication

Detail oriented

Multi-tasking

Customer service

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the patient’s first touch and ensure an exceptional experience across AVP’s ophthalmology clinics.

You will greet patients warmly in person or by phone, check them in and out, schedule clinic and surgical appointments including pre- and post-operative visits, review consent paperwork, verify insurance and collect payments, and maintain accurate patient records to support seamless care.