Patient Care Concierge - Medical Front Desk

Northern Counties Health Care, Inc.; Hardwick (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Northern Counties Health Care, Inc. is seeking a Medical Receptionist to greet patients, manage appointments, and support clinical staff at our Vermont clinics. This on-site role emphasizes courteous service and accurate records handling to ensure a smooth patient experience.

Applicants should have a High School Diploma or GED, and ideally one year of receptionist experience. Strong communication and basic computer skills are required; physical capability to perform light lifting is expected.

Qualifications

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computers skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).

Responsibilities

• Greet patients in a courteous and friendly manner and answer questions about programs and services.
• Answer incoming calls, perform initial triage, forward calls to staff, and take messages.
• Coordinate processing of patients with nursing and provider staff.
• Schedule patient appointments according to policy; assist with referrals.
• Register patients and update registration information; prepare medical records for new and returning patients.
• Process requests for medical records; may perform typing and photocopying.
• Participate in audits and quality assurance activities and support ongoing improvements.

Skills

Receptionist experience

Communication

Confidentiality

Basic computer skills

Physical ability

Education

High School Diploma or GED

Job description

Northern Counties Health Care, Inc. is seeking a Medical Receptionist to greet patients, manage appointments, and support clinical staff at our Vermont clinics. This on-site role emphasizes courteous service and accurate records handling to ensure a smooth patient experience.

Applicants should have a High School Diploma or GED, and ideally one year of receptionist experience. Strong communication and basic computer skills are required; physical capability to perform light lifting is expected.