Patient-First Medical Office Front Desk Coordinator

TEEMA; Cincinnati (OH); On-site; USD 48,712,000 - 63,039,000; Full time

Job summary

TEEMA is seeking a friendly, organized Medical Office Coordinator to join a busy outpatient clinic. You will be the first point of contact for patients while supporting providers and clinical staff to ensure a smooth and efficient patient experience.

If you enjoy a fast-paced medical office, have excellent communication skills, and thrive on exceptional customer service, we’d love to hear from you. You will assist with registration, check-in/out, scheduling, insurance verification, and payments,

Qualifications

• Experience in medical office, healthcare reception, or patient-facing administrative role preferred.
• Outstanding customer service and communication skills.
• Ability to maintain patient confidentiality and comply with HIPAA and clinic policies.
• Strong multitasking abilities in a busy clinic environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Complete patient registration, check-in, and check-out.
• Schedule, confirm, and reschedule appointments.
• Verify patient demographics, insurance eligibility, referrals, and required documentation.
• Collect co-pays, co-insurance, pre-payments, and self-pay balances.
• Scan and upload insurance cards, medical records, and patient documentation into the EHR.
• Answer incoming calls and route messages; process faxes.
• Assist with medical records requests, disability paperwork, and FMLA documentation.
• Support providers and clinic staff to ensure efficient patient flow.
• Reconcile daily payments and complete end-of-day balancing reports.
• Travel between nearby clinic locations as needed; occasional Saturday rotation.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

EHR familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR) system

Microsoft Office

Job description

TEEMA is seeking a friendly, organized Medical Office Coordinator to join a busy outpatient clinic. You will be the first point of contact for patients while supporting providers and clinical staff to ensure a smooth and efficient patient experience.

If you enjoy a fast-paced medical office, have excellent communication skills, and thrive on exceptional customer service, we’d love to hear from you. You will assist with registration, check-in/out, scheduling, insurance verification, and payments,