Medical Office Front Desk Coordinator

TEEMA; Cincinnati (OH); On-site; USD 48,712,000 - 63,039,000; Full time

Job summary

TEEMA is seeking a friendly, organized Medical Office Coordinator to join a busy outpatient clinic. You will be the first point of contact for patients while supporting providers and clinical staff to ensure a smooth and efficient patient experience.

If you enjoy a fast-paced medical office, have excellent communication skills, and thrive on exceptional customer service, we’d love to hear from you. You will assist with registration, check-in/out, scheduling, insurance verification, and payments,

Qualifications

• Experience in medical office, healthcare reception, or patient-facing administrative role preferred.
• Outstanding customer service and communication skills.
• Ability to maintain patient confidentiality and comply with HIPAA and clinic policies.
• Strong multitasking abilities in a busy clinic environment.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Complete patient registration, check-in, and check-out.
• Schedule, confirm, and reschedule appointments.
• Verify patient demographics, insurance eligibility, referrals, and required documentation.
• Collect co-pays, co-insurance, pre-payments, and self-pay balances.
• Scan and upload insurance cards, medical records, and patient documentation into the EHR.
• Answer incoming calls and route messages; process faxes.
• Assist with medical records requests, disability paperwork, and FMLA documentation.
• Support providers and clinic staff to ensure efficient patient flow.
• Reconcile daily payments and complete end-of-day balancing reports.
• Travel between nearby clinic locations as needed; occasional Saturday rotation.

Skills

Customer service

Communication

Organizational skills

HIPAA compliance

EHR familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR) system

Microsoft Office

Job description

Join a Patient-Focused Healthcare Team!

TEEMA is seeking a friendly, organized, and customer-focused Medical Office Coordinator to join a busy outpatient clinic. In this front-office role, you'll be the first point of contact for patients while supporting providers and clinical staff to ensure a smooth and efficient patient experience.

If you enjoy working in a fast-paced medical office, have excellent communication skills, and thrive on providing exceptional customer service, we'd love to hear from you!

What You'll Be Doing

Welcome patients and visitors with professionalism and compassion.

Complete patient registration, check-in, and check-out.

Schedule, confirm, and reschedule appointments.

Verify patient demographics, insurance eligibility, referrals, and required documentation.

Collect co-pays, co-insurance, pre-payments, and self-pay balances.

Administrative Support

Scan and upload insurance cards, medical records, and patient documentation into the electronic health record (EHR).

Create and update patient encounters and assist with pre-clinic chart preparation.

Answer incoming phone calls and route messages appropriately.

Process incoming faxes and coordinate communication with providers and clinical staff.

Assist with medical records requests, disability paperwork, and FMLA documentation.

Daily Clinic Operations

Support providers and clinic staff to ensure efficient patient flow.

Reconcile daily payments and complete end-of-day balancing reports.

Assist with deposit documentation and other administrative tasks.

Travel between nearby clinic locations as needed.

Participate in an occasional Saturday rotation.

What We're Looking For

High school diploma or equivalent.

Previous medical office, healthcare reception, or patient-facing administrative experience preferred.

Outstanding customer service and communication skills.

Strong organizational skills with the ability to multitask in a busy clinic environment.

Comfortable working with electronic health records (EHR) and learning new software.

Basic Microsoft Office experience.

Ability to maintain patient confidentiality and comply with HIPAA and clinic policies.

Reliable transportation for travel between nearby clinic locations when needed.

Physical Requirements

Ability to sit, stand, and walk throughout the workday.

Frequent use of a computer, keyboard, and telephone.

Ability to reach, bend, push, pull, and occasionally kneel.

Lift and carry up to 25 pounds without assistance.

Ability to communicate clearly with patients, providers, and staff.