Patient Experience Specialist — Clinic Front Desk

TEEMA Group; Cincinnati (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

TEEMA Group in Cincinnati, OH seeks a friendly Medical Office Coordinator to greet patients, manage front-desk operations, and support clinic workflow.

You will handle check-in/check-out, appointment scheduling, insurance verification, payments, and documentation in the EHR, ensuring accuracy and patient confidentiality across multiple systems. This role may require occasional Saturday shifts and travel between nearby locations.

Qualifications

• High school diploma or equivalent required.
• Professional, friendly communication with a patient-first mindset.
• Medical office or patient-facing administrative experience preferred.
• Ability to work accurately across multiple systems and handle changing priorities.
• Basic Microsoft Office skills and ability to learn clinic software and EHRs.
• Commitment to confidentiality and adherence to procedures.

Responsibilities

• Greet patients and visitors with professionalism.
• Register patients, check-in/check-out, and schedule appointments.
• Verify demographics, insurance, referrals, and required information.
• Collect co-pays, pre-payments, and balances at point of service.
• Prepare and scan patient paperwork and records accurately.
• Update encounters in the EHR and support chart prep.
• Handle calls and faxes; route communications appropriately.
• Coordinate with providers and clinical staff to maintain daily operations.
• Reconcile daily payments and complete end-of-day reports.
• Support records management, disability, and FMLA paperwork as needed.
• Occasional Saturday rotation and travel between nearby clinics.

Skills

Professional communication

Patient-first mindset

Attention to detail

Multi-system navigation

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

TEEMA Group in Cincinnati, OH seeks a friendly Medical Office Coordinator to greet patients, manage front-desk operations, and support clinic workflow.

You will handle check-in/check-out, appointment scheduling, insurance verification, payments, and documentation in the EHR, ensuring accuracy and patient confidentiality across multiple systems. This role may require occasional Saturday shifts and travel between nearby locations.