Patient Experience Front Desk Coordinator

Temah Healthcare Services; Cockeysville (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Training & development

Job summary

Temah Healthcare Services, LLC is seeking a Front Desk Officer to be the first point of contact for patients, visitors and partners, ensuring smooth daily operations at our Maryland facility.

The ideal candidate will be organized, courteous, and detail-oriented with healthcare front desk experience, strong communication skills, and proficiency in MS Office and EHR systems to support scheduling, records management, and collaboration with clinical staff.

Qualifications

• Greet and check in clients and visitors in a friendly, professional manner.
• Answer and direct phone calls, emails, and other correspondence promptly.
• Schedule, confirm, and manage patient appointments.
• Ensure accurate maintenance of client records and regularly update information in the EHR system.
• Coordinate with clinical staff to ensure smooth patient flow.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean, organized, and welcoming reception area.
• Support administrative and clerical tasks as assigned by management.

Responsibilities

• Greet and check in clients and visitors in a friendly, professional manner.
• Answer and direct phone calls, emails, and other correspondence promptly.
• Schedule, confirm, and manage patient appointments.
• Ensure accurate maintenance of client records and regularly update information in the EHR system.
• Coordinate with clinical staff to ensure smooth patient flow.
• Manage incoming and outgoing mail and deliveries.
• Maintain a clean, organized, and welcoming reception area.
• Support administrative and clerical tasks as assigned by management.

Skills

Verbal & written communication

Organizational skills

MS Office proficiency

Attention to detail

Calm under pressure

Receptionist experience

Tools

MS Office Suite

EHR system

Job description

Temah Healthcare Services, LLC is seeking a Front Desk Officer to be the first point of contact for patients, visitors and partners, ensuring smooth daily operations at our Maryland facility.

The ideal candidate will be organized, courteous, and detail-oriented with healthcare front desk experience, strong communication skills, and proficiency in MS Office and EHR systems to support scheduling, records management, and collaboration with clinical staff.