Patient-First Medical Office Assistant – Epic Expert

The General Hospital Corporation; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking an organized front desk coordinator to support patient visits from scheduling through check-out. You will greet patients, manage records, process co-pays, and help with Epic scheduling and billing tasks in a fully onsite setting.

The role requires 2–3 years of office experience (healthcare preferred) and proficiency with Microsoft Office. Join a collaborative team at 22 Patriots Place with day shifts and a competitive benefits package.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of office experience; healthcare setting preferred.
• Proficient with Microsoft Office Suite; strong written and verbal communication.

Responsibilities

• Greet and assist patients in person and by phone, answering routine inquiries.
• Schedule appointments and maintain accurate records; assist surgical scheduling and changes.
• Handle messages for prior authorizations, provider questions, prescriptions, and test results.
• Request medical records and lab results; process billing forms and scan into Epic.
• Accept co-payments as needed.
• Support daily office operations: mail, faxes, filing, printing schedules, and typing forms.

Skills

Microsoft Office

Phone handling

Written communication

Education

High School diploma or equivalent

Tools

Epic

Job description

Mass General Brigham is seeking an organized front desk coordinator to support patient visits from scheduling through check-out. You will greet patients, manage records, process co-pays, and help with Epic scheduling and billing tasks in a fully onsite setting.

The role requires 2–3 years of office experience (healthcare preferred) and proficiency with Microsoft Office. Join a collaborative team at 22 Patriots Place with day shifts and a competitive benefits package.