Orthopedic Front Desk Coordinator - EPIC & Patient Care

Massachusetts General Hospital; Waltham (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham seeks a front desk administrator for an Orthopedic Ambulatory Clinic in the Waltham area. You will handle patient check-in/check-out, appointments, co-pays, and basic billing while maintaining EPIC records and ensuring smooth clinic operations.

The role emphasizes strong office skills, patient communication, and teamwork in a fast-paced environment with onsite work and a 40-hour week.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite and standard clerical duties.
• Ability to use phone system and manage non-routine calls.
• Strong written and verbal communication and time management.

Responsibilities

• Greet patients and perform front desk duties with a focus on accuracy.
• Check-in/check-out patients, schedule appointments, and print confirmations.
• Handle billing forms, patient records, and EPIC documentation.
• Answer phones, assist with routine inquiries and paperwork.
• Support clinic operations and ensure clinic flow and wait times are communicated.

Skills

Office suite

Phone system

Communication

Time management

Multitasking

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Mass General Brigham seeks a front desk administrator for an Orthopedic Ambulatory Clinic in the Waltham area. You will handle patient check-in/check-out, appointments, co-pays, and basic billing while maintaining EPIC records and ensuring smooth clinic operations.

The role emphasizes strong office skills, patient communication, and teamwork in a fast-paced environment with onsite work and a 40-hour week.