Patient Care Coordinator & Epic Scheduling Pro

Mass General Brigham; Foxborough (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

Job summary

Mass General Brigham is seeking a front desk/office support role at Brigham and Women’s Physicians Organization in Foxborough, MA. You will greet patients, schedule visits, process messages, and support daily office tasks in a fully onsite setting.

The position requires 2–3 years of healthcare-adjacent office experience, proficiency with Microsoft Office, and Epic scheduling familiarity. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office experience required; healthcare setting preferred.
• Proficient in Microsoft Office Suite; strong written and verbal communication.

Responsibilities

• Greet and assist patients in person and by phone.
• Schedule appointments and maintain records; handle surgical scheduling and changes.
• Process messages for prior authorizations, provider questions, prescriptions, and tests results.
• Request medical records and lab results; process billing forms and scan documents into Epic.
• Accept co-payments as needed.
• Support daily office operations: mail, faxes, filing, printing schedules, and typing forms.

Skills

Microsoft Office

Phone handling

Written & verbal comms

Epic Super User

Time management

Education

High school diploma or equivalent

Tools

Epic

Job description

Mass General Brigham is seeking a front desk/office support role at Brigham and Women’s Physicians Organization in Foxborough, MA. You will greet patients, schedule visits, process messages, and support daily office tasks in a fully onsite setting.

The position requires 2–3 years of healthcare-adjacent office experience, proficiency with Microsoft Office, and Epic scheduling familiarity. Strong communication and organizational skills are essential.