Patient-First Medical Front Desk Coordinator

Cedar Park TMS; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

HAUSER-Houston in Bellaire, TX is seeking a full-time office administrator to manage Spravato treatment schedules, obtain prior authorizations, and maintain active authorizations. The role supports patient care and ensures compliance with REMS, DEA, and HIPAA in a fast-paced clinical setting.

You will assist with medication ordering, chart audits, and office tasks such as answering phones, managing leads, collecting copays, and maintaining medical records.

Qualifications

• Must demonstrate ownership, initiative, and flexibility.
• Ability to communicate with doctors and keep them on task.
• Able to provide feedback to superiors professionally.
• Patient-first mentality and high integrity in and out of the office.
• Detail-oriented with accuracy in records and processes.
• Physically able to stand for long periods during shifts.

Responsibilities

• Managing schedules related to Spravato treatments.
• Obtaining prior authorizations for new patients.
• Maintaining authorizations for active patients.
• Assisting with patient care and medication ordering from various pharmacies.
• Maintaining compliance with REMS, DEA, Med log audits etc.
• Auditing Spravato charts as needed.
• Assisting with Spravato consults as needed.
• Providing a safe and therapeutic environment for daily treatment sessions.
• Office administrative tasks: answering phones, maintaining office organization, managing leads, reporting statistics to center manager, collecting copays, and handling all medical records in compliance with HIPAA.

Skills

Ownership mindset

Communication with doctors

Feedback to supervisors

Patient-first mentality

Integrity

Detail oriented

Stamina for long hours

Job description

HAUSER-Houston in Bellaire, TX is seeking a full-time office administrator to manage Spravato treatment schedules, obtain prior authorizations, and maintain active authorizations. The role supports patient care and ensures compliance with REMS, DEA, and HIPAA in a fast-paced clinical setting.

You will assist with medication ordering, chart audits, and office tasks such as answering phones, managing leads, collecting copays, and maintaining medical records.