Patient-First Insurance Verifier & Front Desk Advocate

Suvida Healthcare; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Suvida Healthcare in Dallas, TX is seeking an Insurance Verification Specialist (Greeter) to be the first touchpoint for patients, families, and visitors. You will deliver exceptional customer service, verify benefits, and support center operations.

The role focuses on welcoming patients, answering questions, managing calls, coordinating with the center team, and helping with scheduling, referrals, and EMR updates to ensure a smooth patient experience.

Qualifications

• 1+ year healthcare industry experience.
• 2+ years in customer service.
• Experience managing referrals and authorizations.
• Experience in value-based care operations.
• Experience documenting electronic medical records.
• Able to work independently.

Responsibilities

• Provides exceptional customer service to patients, families, and visitors.
• Greets and assists patients to seating area.
• Manages phone lines, takes messages, and schedules appointments.
• Verifies insurance benefits are active and up-to-date.
• Collects co-pays and processes referrals as needed.
• Updates patient information in the EMR system.

Skills

Healthcare experience

Customer service

Referrals & authorizations

Value-based care

EMR documentation

Independent work

Education

High School Diploma or equivalent

Bachelor’s in Healthcare Administration, Business, or Hospitality

CPR/BLS Certification

Job description

Suvida Healthcare in Dallas, TX is seeking an Insurance Verification Specialist (Greeter) to be the first touchpoint for patients, families, and visitors. You will deliver exceptional customer service, verify benefits, and support center operations.

The role focuses on welcoming patients, answering questions, managing calls, coordinating with the center team, and helping with scheduling, referrals, and EMR updates to ensure a smooth patient experience.