Bilingual Insurance Verifier & Patient Concierge

suvida-careers; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Best-In-Class Medical/Dental Coverage

Free Mental Health & Life Coaching for

Team Members and Dependents

Holiday Time Off with Pay

Paid Community Service Day

Paid Parental/Family Leave

Paid Bereavement Leave

401k Retirement Plan with CompanyMatch

Job summary

Suvida Healthcare seeks an Insurance Verification Specialist (Greeter) to be the first friendly face for patients and families. You will verify benefits, answer questions, manage calls, and assist with clinical clerical tasks in a welcoming clinic setting.

Ideal candidates bring 1+ year healthcare exposure, 2+ years customer service, and bilingual English/Spanish skills. A high school diploma is required, with CPR/BLS preferred or willing to obtain within 7 days.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service
• Bi-lingual-(English/Spanish) required
• Experience managing referrals and authorizations preferred
• Experience in Value-based care operations preferred
• Experience documenting electronic medical records
• Comfortable working independently
• High School Diploma or equivalent required
• Bachelor’s in Healthcare Administration, Business, or Hospitality preferred
• CPR/BLS Certified (or willing to obtain within 7 days of employment)

Responsibilities

• Ensures the highest level of customer service possible
• Displays respect and concern for all patients
• Attends all clinic huddles and clinic monthly meetings
• Greets and Welcomes patients to the clinic
• Assists patients to the seating area
• Assists patients in wheelchair to the seating area
• Assists patients with scheduling transportation to and from the clinic
• Ensures all insurance benefits are verified and active
• Collects any co-pays necessary for patient’s visit
• Manages phone lines by answering, taking messages, and conducting outbound calls as instructed
• Manages patient referrals by processing them and obtaining authorizations
• Assists in scheduling appointments for patient’s referrals
• Updates patient information and making changes to EMR platform
• Other Duties as assigned

Skills

Healthcare experience

Customer service

Bi-lingual English/Spanish

Referrals & authorizations

Value-based care operations

EMR documentation

Independent work

Education

High School Diploma

Bachelor’s degree preferred

CPR/BLS certified preferred

Tools

EMR platform

Scheduling software

Job description

Suvida Healthcare seeks an Insurance Verification Specialist (Greeter) to be the first friendly face for patients and families. You will verify benefits, answer questions, manage calls, and assist with clinical clerical tasks in a welcoming clinic setting.

Ideal candidates bring 1+ year healthcare exposure, 2+ years customer service, and bilingual English/Spanish skills. A high school diploma is required, with CPR/BLS preferred or willing to obtain within 7 days.