Bilingual Insurance Verifier & Guest Experience Lead

Suvida Healthcare; Houston, Northern (TX, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Free Mental Health & Life Coaching for

Holiday Time Off with Pay

Paid Community Service Day

Paid Parental/Family Leave

Generous PTO

401k with Company Match

Job summary

Suvida Healthcare is seeking a Bilingual Insurance Verification Specialist in Houston to greet patients, verify benefits, and coordinate referrals. This patient‑facing role supports clinicians and front desk operations, ensuring accurate insurance verification and smooth scheduling in a culturally competent primary care setting.

The ideal candidate brings 1+ year healthcare experience, 2+ years customer service, and comfort with EMR systems and independent work.

Qualifications

• 1+ years progressive experience in the healthcare industry.
• 2+ years of customer service experience.
• Experience managing referrals and authorizations preferred.
• Experience in Value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Greets and Welcomes patients to the clinic.
• Attends clinic huddles and monthly meetings.
• Assists patients to seating area and to wheelchair if needed.
• Assists with scheduling transportation to/from the clinic.
• Ensures insurance benefits are verified and active.
• Handles phone lines, takes messages, and makes outbound calls.
• Processes patient referrals and obtains authorizations.
• Assists in scheduling appointments for referrals.
• Updates patient information in the EMR.
• Other duties as assigned.

Skills

Healthcare experience

Customer service

Referrals/authorizations

Value-based care

EMR documentation

Independent work

Education

High School Diploma

Bachelor’s in Healthcare Administration / Business / Hospitality

CPR/BLS Certification

Tools

EMR system

Job description

Suvida Healthcare is seeking a Bilingual Insurance Verification Specialist in Houston to greet patients, verify benefits, and coordinate referrals. This patient‑facing role supports clinicians and front desk operations, ensuring accurate insurance verification and smooth scheduling in a culturally competent primary care setting.

The ideal candidate brings 1+ year healthcare experience, 2+ years customer service, and comfort with EMR systems and independent work.