Bilingual Insurance Verification & Patient Concierge

Suvida Healthcare LLC; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Suvida Healthcare LLC in Houston, TX is seeking a Bilingual Insurance Verification Specialist to be the first impression for patients and families. You will verify benefits, collect co-pays, and assist with scheduling transportation and EMR updates.

The role requires outstanding customer service, proficient phone handling, and coordination with clinic staff. Bilingual Spanish/English abilities are essential to serve our Medicare-eligible Hispanic seniors.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service.
• Experience managing referrals and authorizations preferred.
• Experience documenting electronic medical records.

Responsibilities

• Ensures the highest level of customer service possible.
• Greets patients and assists with seating and transportation scheduling.
• Verifies insurance benefits and collects co-pays.
• Manages phone lines and outbound calls as instructed.
• Processes referrals and obtains authorizations.
• Updates patient information in the EMR.

Skills

Customer service

Insurance verification

EMR software

Bilingual

Education

High School diploma

Bachelor's degree preferred

Tools

EMR system

Job description

Suvida Healthcare LLC in Houston, TX is seeking a Bilingual Insurance Verification Specialist to be the first impression for patients and families. You will verify benefits, collect co-pays, and assist with scheduling transportation and EMR updates.

The role requires outstanding customer service, proficient phone handling, and coordination with clinic staff. Bilingual Spanish/English abilities are essential to serve our Medicare-eligible Hispanic seniors.