Patient-First Front Desk & Scheduling Assistant

OSF HealthCare; Rockford (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients, families, and visitors. The role serves as the face of the practice, performing reception and clerical duties, scheduling appointments, collecting co-pays, and coordinating with providers and insurers.

You will manage insurance communications, prior authorizations, and ensure accurate registration while maintaining a patient-first environment within an office setting.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft Office proficiency.
• Excellent customer service skills.

Responsibilities

• Greet patients and provide exceptional customer service.
• Handle scheduling, registration, and phone calls.
• Collect co-pays and coordinate with providers and insurance.
• Communicate with insurance companies to determine benefits.
• Assist with prior-authorizations as needed.

Skills

Customer service experience

Typing

Filing

Telephone skills

Microsoft Office

Excellent customer service

Education

High School or GED

Tools

Electronic Medical Records (EMR)

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service to patients, families, and visitors. The role serves as the face of the practice, performing reception and clerical duties, scheduling appointments, collecting co-pays, and coordinating with providers and insurers.

You will manage insurance communications, prior authorizations, and ensure accurate registration while maintaining a patient-first environment within an office setting.