Patient-First Medical Front Office Assistant

OSF HealthCare; Sycamore (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service in a medical practice front office. You will be the face of the office, handling patient interactions in person and over the phone, and supporting scheduling and registration processes.

This role involves coordinating with providers, staff, and insurance companies to meet patient needs, processing co-pays, and assisting with prior-authorizations and appointment logistics.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and families; manage front desk interactions in person or by phone.
• Schedule and register patients; coordinate with providers, staff and insurance.
• Obtain and relay patient information; assist with pre-authorizations and payments.

Skills

Customer service

Typing

Phone skills

Office software

Education

High School or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional customer service in a medical practice front office. You will be the face of the office, handling patient interactions in person and over the phone, and supporting scheduling and registration processes.

This role involves coordinating with providers, staff, and insurance companies to meet patient needs, processing co-pays, and assisting with prior-authorizations and appointment logistics.