Patient-First Front Office Assistant - Family Practice

OSF HealthCare; Princeton (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional patient-centered service in a medical office. The role involves reception, scheduling, co-pay collection and coordination with providers, staff and insurance companies to support smooth patient flow.

The position emphasizes strong communication, basic computer skills, and reliability in a fast-paced environment. This hourly role offers opportunities to grow within OSF HealthCare's multidisciplinary team.

Qualifications

• High School or GED required.
• Customer service experience required.
• Typing, filing, telephone skills needed.
• Basic Microsoft applications proficiency.
• Excellent customer service skills required.

Responsibilities

• Greet patients and families, and manage front-desk interactions.
• Schedule appointments and handle registrations per guidelines.
• Collect co-pays and coordinate with insurers for patient benefits.
• Collaborate with providers and office staff to ensure smooth patient flow.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

Education

High School or GED

Tools

EMR systems

Job description

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional patient-centered service in a medical office. The role involves reception, scheduling, co-pay collection and coordination with providers, staff and insurance companies to support smooth patient flow.

The position emphasizes strong communication, basic computer skills, and reliability in a fast-paced environment. This hourly role offers opportunities to grow within OSF HealthCare's multidisciplinary team.