Front Office Assistant Family Practice

OSF HealthCare; Princeton (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver exceptional patient-centered service in a medical office. The role involves reception, scheduling, co-pay collection and coordination with providers, staff and insurance companies to support smooth patient flow.

The position emphasizes strong communication, basic computer skills, and reliability in a fast-paced environment. This hourly role offers opportunities to grow within OSF HealthCare's multidisciplinary team.

Qualifications

• High School or GED required.
• Customer service experience required.
• Typing, filing, telephone skills needed.
• Basic Microsoft applications proficiency.
• Excellent customer service skills required.

Responsibilities

• Greet patients and families, and manage front-desk interactions.
• Schedule appointments and handle registrations per guidelines.
• Collect co-pays and coordinate with insurers for patient benefits.
• Collaborate with providers and office staff to ensure smooth patient flow.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

Education

High School or GED

Tools

EMR systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education:High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.