Patient-First Front Desk Specialist

Providence Medical Grp.; Bellbrook (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible spending account

Employee assistance program

Short/Long-term disability

AD&D insurance

Job summary

Qualifications

• High school diploma or equivalent.
• Front office experience preferred.
• Ability to learn and follow office policies.
• Proficient computer skills.
• Knowledge of medical terminology.
• Familiarity with CPT & ICD-10 coding.
• HIPAA compliance knowledge.
• Strong organizational and communication skills.

Responsibilities

• Greets patients and visitors courteously.
• Answers calls, schedules appointments, and processes referrals.
• Verifies patient demographics and insurance details.
• Collects co-pays and outstanding balances.
• Ensures follow-up and well-visit scheduling.
• Performs additional duties as assigned.

Skills

Customer service

Phone support

Appointment scheduling

Billing

HIPAA compliance

Medical terminology

CPT coding

ICD-10 coding

Education

High school diploma

Tools

Microsoft Office

EMR systems

Job description