Patient Concierge & Front Desk Specialist

Providence Medical Grp.; Germantown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Medical Group Germantown seeks a Front Office Specialist to be the first point of contact for patients, handling calls, appointments, referrals, and insurance verification.

You will collect co-pays, maintain accurate records, and support the office with patient flow while upholding HIPAA and professional standards.

This role requires a high school diploma, front office experience, strong organizational skills, and diplomacy.

Qualifications

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-10 coding.
• Understand HIPAA (Health Insurance Portability and Accountability)
• Good organization skills
• Tact and diplomacy

Responsibilities

• Greets patients and visitors in a courteous and friendly manner.
• Answers telephone calls, schedules appointments, and completes referrals.
• Verifies patient demographics and insurance information and ensures information is up to date and accurate.
• Collects co-payments and outstanding patient balances.
• Ensures patients are scheduled for follow-up appointments and annual well visits.
• Position continually requires demonstrated poise, tact and diplomacy.
• Any other duties relating to the business operation of the medical practice that may be assigned by the provider or site supervisor.

Skills

Front office experience

Medical terminology

CPT/ICD-10

HIPAA knowledge

Computer skills

Organization skills

Tact and diplomacy

Phone etiquette

Education

High school diploma/equivalent

Job description

Providence Medical Group Germantown seeks a Front Office Specialist to be the first point of contact for patients, handling calls, appointments, referrals, and insurance verification.

You will collect co-pays, maintain accurate records, and support the office with patient flow while upholding HIPAA and professional standards.

This role requires a high school diploma, front office experience, strong organizational skills, and diplomacy.