Front Office Spec-Patient Access

Kettering Health; Springboro (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kettering Health in Springboro, Ohio, is seeking a Front Office Clerk for a Physician Office. This full-time, first-shift role is the first contact for patients, providing courteous reception and basic intake.

You will greet and register patients, handle chart filing, check-out tasks, schedule follow-ups, collect co-pays, and support the practice team while maintaining confidentiality and strong communication with staff and the public.

Qualifications

• High School Diploma or equivalent.
• Front office experience or general office background.
• Ability to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Able to communicate with staff, departments and the public.
• Able to follow directions and perform repetitive tasks.
• Computer literate in word processing and email.

Responsibilities

• Provide administrative support throughout the practice.
• Serve as the first point of contact for phone and in-person inquiries; greet and register patients.
• File and prepare charts; review encounter form data; collect co-pays.
• Perform check-out tasks and day-end reconciliation duties.
• Schedule follow-up appointments and manage practice workflow.

Skills

Communication

Customer service

Confidentiality

Computer literacy

Data entry

Education

High School Diploma or equivalent

Tools

Word processing

Email

EMR

Job description

Job Details

Physician Office | Springboro | Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.