Front Ofc Specialist

Providence Medical Grp.; Germantown (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Medical Group Germantown seeks a Front Office Specialist to be the first point of contact for patients, handling calls, appointments, referrals, and insurance verification.

You will collect co-pays, maintain accurate records, and support the office with patient flow while upholding HIPAA and professional standards.

This role requires a high school diploma, front office experience, strong organizational skills, and diplomacy.

Qualifications

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-10 coding.
• Understand HIPAA (Health Insurance Portability and Accountability)
• Good organization skills
• Tact and diplomacy

Responsibilities

• Greets patients and visitors in a courteous and friendly manner.
• Answers telephone calls, schedules appointments, and completes referrals.
• Verifies patient demographics and insurance information and ensures information is up to date and accurate.
• Collects co-payments and outstanding patient balances.
• Ensures patients are scheduled for follow-up appointments and annual well visits.
• Position continually requires demonstrated poise, tact and diplomacy.
• Any other duties relating to the business operation of the medical practice that may be assigned by the provider or site supervisor.

Skills

Front office experience

Medical terminology

CPT/ICD-10

HIPAA knowledge

Computer skills

Organization skills

Tact and diplomacy

Phone etiquette

Education

High school diploma/equivalent

Job description

Providence Medical Group is a physician-owned group that strives to be the best multi-specialty medical group in the Miami Valley region. We provide a patient centered environment that allows each Providence employee to deliver high quality care to the communities we serve.

Providence Medical Group is a progressive organization offering competitive compensation and benefits in a supportive, professional work environment. We are currently in search of a Front Office Specialist for our busy Germantown location.

PMG Germantown, like all Providence primary care practices, is a recognized Patient-Centered Medical Home, and focuses on building lasting patient relationships based on trust and continuity of care.

What you will do:

The Front Office Specialist is typically the first point of contact (via phone and in-person) for the office. You will provide a wide variety of administrative support duties including but not limited to:

Job Duties:

• Greets patients and visitors in a courteous and friendly manner
• Answers telephone calls, schedules appointments, and completes referrals
• Verifies patient demographics and insurance information and ensures information is up to date and accurate
• Collects co-payments and outstanding patient balances
• Ensures patients are scheduled for follow-up appointments and annual well visits
• Position continually requires demonstrated poise, tact and diplomacy.
• Any other duties relating to the business operation of the medical practice that may be assigned by the provider or site supervisor.

Job Requirements:

• Completion of a high school diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to comprehend established office routines and policies.
• Learns quickly from oral and written instructions.
• Ability to operate a computer.
• Knowledge of medical terminology.
• Knowledge of CPT & ICD-10coding.
• Understand HIPAA (Health Insurance Portability and Accountability)
• Good organization skills
• Tact and diplomacy

Preferred Qualifications:

• Medical, Dental, and Vision coverage
• Short Term Disability
• Long Term Disability
• AD&D insuranceEmployee assistance program
• Flexible spending/Health Savings account